Terms of Use

1. Acceptance of Terms

By accessing and using ZeroFlake's real estate viewing deposit services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our platform.

2. Services Description

ZeroFlake provides a secure deposit system for real estate viewings. Our platform enables:

  • Automated scheduling of property viewings
  • Secure deposit collection and management
  • Automated deposit release or charge based on viewing attendance
  • Analytics and viewing management dashboard

We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User Obligations

For Real Estate Agents:

  • Provide accurate property and viewing information
  • Set reasonable deposit amounts
  • Honor viewing appointments
  • Maintain professional conduct during viewings

For Property Viewers:

  • Provide accurate personal and payment information
  • Attend scheduled viewings on time or cancel with reasonable notice
  • Respect property and viewing guidelines

4. Deposit System

Our deposit system operates as follows:

  • Deposits are pre-authorized at the time of booking
  • Deposits are automatically released if the viewer attends the viewing
  • Deposits are charged if the viewer fails to attend without proper cancellation
  • Dispute resolution is available for exceptional circumstances

5. Subscription and Payments

Our service is available through monthly or yearly subscription plans. Subscription fees are charged in advance and are non-refundable. Deposit handling is included in the subscription with no additional transaction fees.

6. Cancellation Policy

Viewers may cancel viewings according to the cancellation window set by the agent. Late cancellations or no-shows may result in deposit charges. Agents must provide reasonable notice for cancellations and may be subject to service restrictions for repeated unauthorized cancellations.

7. Limitation of Liability

While we facilitate deposit handling and viewing management, ZeroFlake is not responsible for the condition of properties, viewing experiences, or disputes between agents and viewers beyond our deposit system's scope.

8. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our platform.

9. Contact Information

For questions about these Terms of Use or our services, contact us at contact@zeroflake.co

Last updated: December 10, 2024